Feedback is at the heart of how we monitor and improve our services at Sense Massage Therapy.
We collect feedback throughout the entire customer experience, from the initial enquiry and booking process right through to the delivery of each individual treatment. This means we hear from both the people organising our services and the people actually receiving them.
Consistently outstanding feedback
Our Net Promoter Score (NPS) is consistently over 90, reflecting an exceptionally high level of customer satisfaction and recommendation.
For us, the whole experience matters. A great treatment is important, but so is how quickly we respond to an enquiry, how easy we are to work with, the organisation before an event, the professionalism of our therapists and the experience of every person receiving a treatment.
What our customers tell us
The feedback below comes directly from people who have experienced our services.
How we use feedback
Feedback forms an important part of our quality assurance. It helps us recognise excellent service, monitor standards across our therapist network and quickly identify anything that could be improved.
With hundreds of therapists available across the UK and Ireland, maintaining consistently high standards is extremely important to us. Feedback allows us to see how we're performing at every stage of every booking.
Recommended since 2000
Sense Massage Therapy has been providing workplace wellbeing services since 2000. Our consistently high NPS and customer feedback demonstrate the trust our clients and treatment recipients place in us.
We are proud that so many of the people who use our services happily recommend Sense to others.