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The UK's Experts in On-Site Massage - 0800 488 0606

This page explains everything you need to know about how we use and store your data. 

What Do We Mean By Personal Data?

Personally Identifiable Information (PII) is information that can be used to identify you personally.

Why Do You Need My Personal Data?

In order for us to handle your enquiry or bookings it is necessary for you to provide the PII detailed below.

What types of PII do we collect and use?

Below is a list of the PII that we collect and the reasons why we collect it. Whether or not you become a customer, we use your data for the reasons set out below, and if you become a customer we will use it manage your bookings.

  • Full Name (so we can respond to you personally)
  • Company Details (so we can trade with your business)
  • Contact Details (e.g. Phone numbers and email address, so we can communicate with you regarding your enquiry or booking)
  • Before treatments are provided, Safety Forms need to be completed. These paper documents are retained by the therapist and stored for up to seven years in accordance with regulatory guidelines. These documents are stored securely and not shared in any way. 

Where do we store this information?

All information is stored on an Enterprise Resource Planning (ERP) system within the UK. Customer data is fully encrypted and only accessible for users in SMT with the correct authority. All information is kept for seven years by default for accounting, managing and business auditing purposes.

Can I see my personal data?

Yes. When your personal information is stored, you will receive an email informing you that your details have been stored and allows you the option to review and correct your data, if necessary. It also gives you the possibility to opt-in to receive marketing emails from us.


We will not send you marketing material unless you have chosen to receive it. You can always update your preferences at

How will we use your Personal Data?

  • Manage and follow up on your enquiries
  • Manage and follow up on your bookings
  • Manage and maintain business related information
  • Send marketing communications (where you choose to receive them)
  • Comply with any legal obligations

Sharing of your personal data

We need to share PII with our therapists in order for them to provide our service. (E.g. we give our therapists the venue contact name and phone number for the booking).

We don’t share your personal information with any other companies.

Data anonymisation and aggregation

Your data may be converted into statistical or aggregated data which cannot be used to identify you, then used to produce statistical research and business reports.

Contact Sense

Bookings & Enquiries
Phone: 0800 488 0606

Office IconLondon:
Sense Massage Therapy Ltd
Kemp House
160 City Road
Phone:  020 8079 0356

Office IconManchester:
Phone:  0161 729 0600

Office IconMidlands:
Sense Massage Therapy Ltd
Venture Court
2 Debdale Road
Phone:  0800 488 0606

Office IconAccounts:
Sense Massage Therapy Ltd
Sense House
8 Hogarth Drive
Barton Seagrave
NN15 5UQ
Phone:  0800 488 0606


We really welcome your feedback, so please let us know what we do well and how we can improve.


About Sense

Sense Massage Therapy, established in January 2000, is a leading provider of on-site chair massage services for workplaces across the UK and Ireland. We have partnered with hundreds of companies, catering to their corporate wellness needs.

Our mission is to work diligently so you can relax. Sense is committed to delivering top-quality service, prioritising the well-being of your most valuable asset – your employees.

Incorporating on-site chair massage into your stress management programme yields immediate results. Regular sessions can help to significantly reduce absenteeism, employee turnover, and sick days. We guarantee that our services will leave your staff feeling happy, revitalised, and more productive.

To discover the benefits of office massage for your company, contact our friendly team at 0800 488 0606. Experience the difference that Sense Massage Therapy can make for your workplace.

Relax and Recharge with Sense Massage!

Customer Feedback

The team at Sense Massage Therapy really value your feedback.

It helps us understand the things you like about our services and tells us about the things we can improve.

We promise not to ask you long lists of questions, in fact we just want to know three things:

  1. How likely are you to recommend us to a friend or colleague? (Please rate us from 1 to 10 stars)

  2. What is the reason for your score?
  3. The name of your company:
Please let us have your email if you would like us to respond to your feedback: (optional)