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The UK's Experts in On-Site Massage - 0800 488 0606

This page explains everything you need to know about how we use and store your data. 

What Do We Mean By Personal Data?

Personally Identifiable Information (PII) is information that can be used to identify you personally.

Why Do You Need My Personal Data?

In order for us to handle your enquiry or bookings it is necessary for you to provide the PII detailed below.

What types of PII do we collect and use?

Below is a list of the PII that we collect and the reasons why we collect it. Whether or not you become a customer, we use your data for the reasons set out below, and if you become a customer we will use it manage your bookings.

  • Full Name (so we can respond to you personally)
  • Company Details (so we can trade with your business)
  • Contact Details (e.g. Phone numbers and email address, so we can communicate with you regarding your enquiry or booking)
  • Before treatments are provided, Safety Forms need to be completed. These paper documents are retained by the therapist and stored for up to seven years in accordance with regulatory guidelines. These documents are stored securely and not shared in any way. 

Where do we store this information?

All information is stored on an Enterprise Resource Planning (ERP) system within the UK. Customer data is fully encrypted and only accessible for users in SMT with the correct authority. All information is kept for seven years by default for accounting, managing and business auditing purposes.

Can I see my personal data?

Yes. When your personal information is stored, you will receive an email informing you that your details have been stored and allows you the option to review and correct your data, if necessary. It also gives you the possibility to opt-in to receive marketing emails from us.


From the 25thMay 2018 we will not send you marketing material unless you have chosen to receive them. You can always update your preferences at If you choose to opt in we will email you approximately every 12 months to allow you to update your preferences. 

How will we use your Personal Data?

  • We use your data to:
  • Manage enquiries
  • Manage bookings
  • Manage and maintain business related information
  • Send marketing communications (where you choose to receive them)
  • Comply with any legal obligations

Sharing of your personal data

We need to share PII with our therapists in order for them to provide our service. (E.g. we give our therapists the venue contact name and phone number for the booking).

We don’t share your personal information with any other companies.

Data anonymisation and aggregation

Your data may be converted into statistical or aggregated data which cannot be used to identify you, then used to produce statistical research and business reports.

Contact Sense

Bookings & Enquiries
Phone: 0800 488 0606

Office IconLondon Office:
Sense Massage Therapy Limited
Kemp House
160 City Road
Phone:  020 3553 1296
Phone:  0800 488 0606

Office IconMidlands Office:
Sense Massage Therapy Limited
Venture Court
2 Debdale Road
Phone:  0800 488 0606

Office IconAdmin & Accounts Office:
8 Hogarth Drive
Barton Seagrave
NN15 5UQ


We really welcome your feedback, so please let us know what we do well and how we can improve.


About Sense

Sense Massage Therapy has been providing on site chair massage in the workplace since January 2000 and we have worked with hundreds of companies across the UK and Ireland.

Our ethos is to work hard for you so you can relax. Sense continually strives to bring the best quality service to the most important aspect of your company, your people.

Providing on site chair massage is an effective addition to any stress management programme that gives immediate results. Regular visits can also help to help reduce absenteeism, turnover and sick days. We will leave your staff happy and energised - guaranteed.

To experience the benefits of office massage in your company just speak to our team on 0800 488 0606.